Privacy Policy

Last Updated: September 20, 2026

At Fair & Fresh Pest Solutions ("we", "our", or "us"), we are committed to safeguarding the privacy and personal information of our clients, website visitors, and service recipients across Brisbane and South East Queensland. This Privacy Policy outlines how we collect, store, handle, and disclose your personal details in compliance with the Australian Privacy Principles (APPs) established under the Privacy Act 1988 (Cth).

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1. Personal Information We Collect

To provide pest management, inspection, treatment, and quotation services, we may collect the following personal information directly from you:

• Contact Identifiers: Name, phone number, email address, and physical residential or commercial service address.
• Property & Treatment Details: Site access instructions, property layout specifications, infestation history, presence of pets or vulnerable occupants, and building construction details relevant to termite inspections.
• Transaction & Billing Data: Invoicing details, service records, and payment confirmations. (Note: We do not directly store complete credit card or debit card numbers; all transactions are processed via secure, encrypted third-party payment gateways).
• Technical & Site Usage Data: IP addresses, browser types, device identifiers, referring URLs, and website interactions collected automatically through server logs, LiteSpeed Cache, and analytical cookies.

2. How We Collect Your Information

We collect personal information through lawful, fair, and transparent means, including when you:

• Submit an online enquiry, request a callback, or use our "Book Inspection" / "Get a Quote" form.
• Contact our team via phone, SMS, email, or social media channels.
• Engage our technicians to perform on-site pest inspections, chemical barrier installations, or pest treatments.
• Interact with our website (fairandfreshpestsolutions.com).

3. Purpose of Collection & Use

We collect, hold, and use your personal information strictly for legitimate business operations, including:

• Providing prompt, accurate quotes and scheduling residential or commercial pest treatments.
• Fulfilling legal and safety compliance requirements, including pesticide application logs, Australian Standards (AS 3660 / AS 4349) inspection reporting, and warranties.
• Communicating service confirmations, arrival alerts, follow-up recommendations, and re-treatment reminders.
• Processing payments and issuing tax invoices.
• Optimising website performance, security monitoring, and marketing attribution.

4. Disclosure of Personal Information

We respect your privacy and never sell, lease, or trade your personal information to third parties. We may disclose your information only under the following limited conditions:

• Internal Personnel & Contractors: Licensed pest technicians who need site and contact information to execute pest control services.
• Service Providers: Trusted third-party vendors assisting our business operations (e.g., cloud hosting, email delivery platforms, CRM/scheduling systems, and payment processors).
• Legal Obligations: Regulatory authorities, law enforcement agencies, or health inspectors where mandated by Queensland or Commonwealth legislation.

5. Cookies and Tracking Technologies

Our website uses cookies and lightweight tracking scripts to enhance browsing speeds, retain visitor preferences, and gather traffic metrics. You may configure your web browser settings to block or notify you about cookies; however, some site features and interactive quote forms may not operate properly without cookies enabled.

6. Data Storage and Security

We implement appropriate technical, operational, and administrative measures to protect your personal data from loss, misuse, unauthorised modification, or disclosure. All web traffic to fairandfreshpestsolutions.com is encrypted over Secure Socket Layer (SSL/TLS) technology. Physical and cloud-stored records are accessible only to authorised personnel with strict authentication credentials.

7. Access and Correction Rights

Under the Australian Privacy Principles, you have the right to request access to the personal information we maintain about you, and to request corrections if you believe the information is inaccurate, incomplete, or out of date. To make a request, contact our Privacy Officer using the details below.

8. Contact Us & Complaints

If you have any questions regarding this Privacy Policy or wish to lodge a complaint about how your personal details have been handled, please reach out to us:

If you are dissatisfied with our response to a privacy dispute, you have the right to contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.